Shipping policy

Last Updated: September 19, 2026

At Lumina Noel, we aim to make sure your order reaches you safely and within the expected timeframe. Please review our shipping information below before placing your order.

1. Order Processing

All orders require 1–3 business days to be processed before they are shipped.

Processing includes preparing, packing, and handing your order over to our shipping carrier. Orders are not shipped on weekends or public holidays.

2. Shipping Time

Once your order has been processed and shipped, please allow approximately 7–12 business days for delivery.

Please note that shipping times are estimates and may vary depending on your destination, carrier delays, customs processing, or other circumstances outside of our control.

Estimated total delivery timeframe: 8–15 business days, including processing and shipping.

3. Where We Ship

We currently ship to the following regions:

  • 🇪🇺 European Union (EU)
  • 🇺🇸 United States
  • 🇬🇧 United Kingdom
  • 🇦🇺 Australia
  • 🇨🇦 Canada

4. Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when tracking is available for your shipment.

Please allow some time for the tracking information to update after your package has been handed to the carrier.

5. Delays

While we do our best to meet the estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete shipping information
  • Unexpected logistical disruptions

Lumina Noel is not responsible for delays caused by circumstances outside our control.

6. Incorrect Shipping Information

Please make sure your shipping address is correct and complete when placing your order.

If you realize that you have entered an incorrect address, contact us as soon as possible. We cannot guarantee that we will be able to change the shipping address once an order has been processed or shipped.

7. Customs & Import Duties

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

8. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team so we can assist you.

For damaged packages, we recommend keeping the original packaging and taking photographs of the package and items received.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.